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Customer Satisfaction Survey

We want to know what you think
At Will Fix It we want our customers to be more then satisfied with their experience with us. Please take a few minutes to complete the survey below and let us know how we did today.

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One customer per month that completes the survey will win $100 cash. Please only submit one survey per visit.

Thank you for using Will Fix It for all your Plumbing, Heating and Cooling needs.

Your Information

Name:
Company:
(if applicable)
Address:
City:
State:
Zip Code:
Home Phone:
Work Phone:
Cell Phone:
Email:
Date of Service:
Invoice Number:
Your Feedback
(1) Was the customer service person you spoke with courteous and helpful?
Yes No - Explain:
(2) When the dispatcher called to see if you where home were they clear and polite?
Yes No - Explain:
(3) Did the technician arrive close to the time that the dispatcher said they would?
Yes No - Explain:
(4) Did your technician fully explain the problem to you?
Yes No - Explain:
(5) Did the technician give you the price upfront before he started the job?
Yes No - Explain:
(6) Did the technician leave the job site clean?
Ten being cleanest
(7) Did the technician explain the advantages of our Home Service Plan?
Yes No  
(8) How would you rate the service of your technician? Ten being the best.
(9) Did the service technician wear floor savers on his shoes?
Yes No  
(10) Was the price of the work done about what was expected?
(11) How would you rate the overall service of Will Fix It? Ten being best.
(12) Would you recommend Will Fix It to your friends and family?
Yes No  
What changes can we make to serve you better?

Will Fix It