Please pass on my gratitude for the exceptional service Mr. Paul Cantu provided us during the past week. We had a leaking pipe in the kitchen wall which he diagnosed and repaired within a couple of hours. Furthermore, his professionalism and courtesy were noteworthy. All though no one looks forward to plumbing challenges, Mr. Cantu’s performance has convinced us to call Will Fix It the next time an event happens. Thanks again.
I just wanted to write you a letter commending Jay Miller. Over the last 2 years I have had a great deal of plumbing work done on my beautiful older home. Jay has done most of it and I always request him.
I deeply appreciate his knowledge, patience, good humor and help having me fully understand things that need to be done and what my options are.
Because of your company and Jay’s great service, today I purchased another Diamond Club Membership for a home that my brothers and I inherited this year and asked that Jay come out for its yearly inspection. I know that I can absolutely trust him.
Your office contacted me this week to say how the plumbing was handled I found out that you recognize employees that go beyond the call of duty. Andrew Martinez is one of them. Andrew Martinez had an opening and asked if he could come early which made me happy that he could, also he brought my mail and even put my trash can next to my garage when he went to get more tools. This is more than 100% Customer Service. I will use your company again if anything goes wrong.
Ms. Maria Falcon
My name is Charles L. Maldonado and I would like to let the management at “Will” Fix It know how pleased I am with the work that Ramiro Ramos and Anthony Cervantes performed on the Installation of my new central heating unit. I was really amazed at how professional they performed their work. They were helpful on answering any question that was asked of them. They made sure everything was kept clean as they did their work. As an installation team, they are really good. These two gentlemen represent your company very well. Again I would like to thank you for the great service and would highly recommend your company to my family, friends and fellow veterans.
Charles L. Maldonado
This letter is to advise you that in December of 2007, Ruben Cantu of your company came to my home to run gas into my fireplace and to install gas logs. Ruben and his “partner,” whose name I do not know, did an outstanding job! They not only did and outstanding job; they both represented your company with the utmost of professionalism. Ruben went out of his way to make sure things were correctly and timely communicated to me. He went above and beyond his job duties in making sure I was a satisfied customer.
I want to thank Ruben and his partner for not only doing an outstanding job but for going the “extra mile.”
Erin Walker Lazo
This letter is being sent because of your staff:
- Jay Miller – Licensed Plumber
- Ruben Canto – Licensed Technician
- Alicia Cannon – Office Customer Representative
Each of these individuals provided outstanding Customer Service and provided great product knowledge. I commend each one and hope you acknowledge their job skills. “Great Customer Service”
Patricia A. Perez
I just wanted to let you know that I was very pleased with the performance of your company. The ladies that helped us set up the appointments were very friendly and helpful. The technicians that came out both days were very professional and solved the problem at hand. Even when the technician came by to explain the 6 months same as cash option he was very knowledgeable and answered all my questions.
In today’s market with so many people to choose from I will definitely call you again and highly recommend “Will Fix It” to all my family and friends. It was such a great pleasure to do business with a company that really cares about their customers.
Pleas share this with the people that helped me and my wife. I only wish I could thank them all in person.
Jack & Jody Fries
What a beautiful bouquet! I just received your flowers and the special words accompanying them. Cancer research will find the answers. I am confident that our future generations will thrive on the cures.
My very best wishes accompany this note – praying that you and your loved ones are able and love strong.
My thanks and very best wishes,