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Customer Survey

Your Name:
Company (if applicable):
Address:
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Home Phone:  -   - 
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Cell Phone:  -   - 
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Date of Service:
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Your Feedback

(1) Was the customer service person you spoke with courteous and helpful?
Please Explain (if No)
(2) When the dispatcher called to see if you where home were they clear and polite?
Please Explain (if No)
(3) Did the technician arrive close to the time that the dispatcher said they would?
Please Explain (if No)
(4) Did your technician fully explain the problem to you?
Please Explain (if No)
(5) Did the technician give you the price upfront before he started the job?
Please Explain (if No)
(6) Did the technician leave the job site clean? Ten being cleanest
(7) Did the technician explain the advantages of our Home Service Plan?
Please Explain (if No)
(8) How would you rate the service of your technician? Ten being the best.
(9) Did the service technician wear floor savers on his shoes?
Please Explain (if No)
(10) Was the price of the work done about what was expected?
(11) How would you rate the overall service of Will Fix It? Ten being best.
(12) Would you recommend Will Fix It to your friends and family?
What changes can we make to serve you better?
 
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210.333.3300 PHONE      210.521.6657 FAX      7847 Fortune Dr. San Antonio, TX 78250
Licensed By Texas Dept Of Licensing & Regulation,      P.O. Box 12157, Austin TX 78711      1-800-803-9202      LIC# TACLA018810E
Texas State Board of Plumbing Examiners      P.O. Box 4200 Austin, TX 78765      512-458-2145 LIC# M38629      © WILLFIXiT 2000-2011